index
25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now 25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now 25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now 25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now 25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now 25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now 25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now 25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now 25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now 25% DISCOUNT ON ALL ORDERS USE COUPON   WELCOME25 Shop Now

Customer Services

Welcome to Dyd Cakes Customer Service

At Dyd Cakes, we are dedicated to making your celebrations extra special with our 100% eggless, freshly baked cakes. Our goal is to provide a smooth, delightful, and hassle-free shopping experience. Whether you need assistance with placing an order, customizing a cake, or tracking a delivery, our customer support team is available 24/7 to help you.

We take pride in our commitment to quality, timely delivery, and exceptional customer service. If you have any questions, concerns, or feedback, we’re just a message or call away!

How Can We Assist You?

1. Order Assistance

Ordering your favorite cake from Dyd Cakes is simple and convenient. You can place an order through our website, WhatsApp, or by calling us. If you need any help, our team is happy to assist you with:

✔ Choosing the right cake based on your occasion, theme, and flavor preference.
✔ Understanding our customization options, including edible prints, 3D designs, and personalized messages.
✔ Guidance on selecting the perfect cake size for your gathering.
✔ Resolving any issues with checkout, payment, or order confirmation.

📢 Tip: Place your order in advance to ensure availability, especially during festive seasons or peak hours.

2. Custom Cake Inquiries

Want a one-of-a-kind cake that reflects your style and occasion? We specialize in crafting personalized cakes tailored to your preferences. Share your ideas, and we’ll bring them to life!

✔ Themed cakes for birthdays, anniversaries, engagements, and weddings.
✔ Profession-based cakes (Doctor, Engineer, Teacher, etc.).
✔ Cartoon, superhero, or princess cakes for kids.
✔ Minimalist and elegant bento cakes.
✔ Special cakes for festivals like Diwali, Christmas, and Eid.

How to Customize?

  • Browse our existing designs or send us a reference image.
  • Choose your preferred flavor, shape, size, and design.
  • Add personalized text, edible decorations, or fondant figurines.
  • Let us know any specific dietary preferences (low sugar, gluten-free, etc.).

Our team will work with you to create a cake that matches your vision and makes your celebration memorable!

3. Delivery & Shipping Information

We understand the importance of timely delivery when it comes to cakes, and that’s why we ensure fresh, on-time delivery across Delhi NCR (Delhi, Noida, Gurgaon, Faridabad, etc.).

🚚 Same-Day Delivery – Order and get your cake delivered within a few hours.
⏳ Delivery Time – Ranges from 30 minutes to 4 hours depending on size and design.
🎯 Delivery Locations – We cover all major areas within Delhi NCR and surrounding regions.
🛍 Pick-Up Option – You can also pick up your cake directly from our store.

For urgent orders, please call or WhatsApp us, and we’ll do our best to prioritize your request!

📢 Note: Delivery charges may vary based on distance and cake size. We recommend placing large or highly customized orders at least 24 hours in advance.

4. Refund & Replacement Policy

Customer satisfaction is our top priority, and we take every measure to ensure high-quality cakes and timely service. However, in case of any issues, we offer a refund or replacement under the following conditions:

✔ If the cake is damaged upon delivery (must be reported immediately with photos).
✔ If the delivered cake is different from what was ordered.
✔ If there is a delay beyond the promised time due to our error.

🚫 No Refunds/Replacements For:
❌ Cakes that were accepted upon delivery without any complaints.
❌ Change of mind or personal preference after delivery.
❌ Incorrect details provided by the customer (e.g., wrong address or phone number).

For any concerns, please contact us within 1 hour of receiving your order. We will assess the issue and take the necessary action to resolve it as quickly as possible.

5. Payment & Security

We offer a variety of secure payment options to make your shopping experience smooth and worry-free:

💳 Online Payments – Pay securely via credit/debit cards, UPI, and net banking.
📲 UPI & Wallets – Google Pay, PhonePe, Paytm, and other UPI services.
💵 Cash on Delivery (COD) – Available for select locations (subject to order amount).

✅ All transactions are encrypted and secure, ensuring that your personal and payment details are protected.

📢 Tip: To avoid last-minute payment issues, we recommend completing your payment online in advance.

Get in Touch

📍 Visit Us: Shop No. 4, Sector 53, Opposite Mansarovar Apartment, Noida, Uttar Pradesh 201301
📞 Call/WhatsApp: +91-8750005704
📧 Email: info@dydcakes.com
🌐 Website: https://dydcakes.com

🕒 Customer Support: Available 24/7

We value your trust and support! For quick assistance, order inquiries, or custom cake requests, don’t hesitate to reach out. Our team is always happy to help!

Thank you for choosing Dyd Cakes – where every cake is baked with love and delivered with care! 🎂❤️